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  • #1269
    ElaineTaylor
    Participant

    Our clinic has recently upgraded to a new computer system that is now capable of webcam use. We (the staff) have now also been made aware that if the monitor has a webcam, it can be used to monitor the clinic and contents (ie us) remotly and with out our knowdeldge at any time.

    Does anybody know the legalaties of remot monitoring?
    Does a sign have to be posted informing the workers about possible monitoring?
    What about hackers using this to stalk staff?
    Could this be used to increase custormer service for owners of hospitalized pets / boarders when the owner is far away or cannot come to visit?
    Is this ability a good thing or not?
    what is your opinion?

    #1270

    It is a really good question. Thank you for posting.

    Here are some links that you may find helpful:

    http://www.cba.org/cba/national/junjul03/feature4.aspx

    https://www.priv.gc.ca/resource/fs-fi/02_05_d_15_e.asp

    https://www.priv.gc.ca/resource/topic-sujet/pw-pnpt/index_e.asp

    Where is the webcam?  Is it in a public place? Or located in the back of clinic? Is there an element of privacy expected?

    I found this quote interesting:

    What happens in the workplace – including whether privacy is respected – can have a profound effect on employees’ sense of dignity, their sense of freedom, and their sense of autonomy. Continual surveillance is dehumanizing. It does not help create an enthusiastic workforce. And I wouldn’t even be surprised if it affects productivity in a negative way.
    – Commissioner 2003-2013

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